Shipping policy
Domestic Shipping Policy
Shipment Processing Time
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All orders are processed within 2 business days, subject to stock availability.
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You will receive an email if there are any delays.
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A separate email with your tracking number will be sent once the order has been processed.
Shipping Rates and Delivery Estimates
| Shipment Method | Estimated Delivery Time | Cost |
|---|---|---|
| Australia Post Express | 1–7 business days (all states) | $20 |
| Australia Post Standard (Greater Sydney Metro, NSW) | 3–10 business days | $15 |
| Australia Post Standard (WA, QLD, VIC, SA, NT, TAS) | 3–15 business days | $20 |
Shipment to P.O. Boxes or APO/FPO Addresses
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Shipping to P.O. boxes is not available.
Shipment Confirmation and Order Tracking
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You will receive an email with a tracking number once your order has been processed.
Damages
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KRX Aesthetics Australia is not liable for any products damaged or lost during shipping.
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If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
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Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
For our full returns process, please refer to our Refund Policy page.