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Frequently Asked Questions
What payment options do you have?
All payment methods can be seen in the footer of this page.
How do I return my products?
View our returns policy via this link click here.
When can I expect my order?
It will depend on which postage and handling option you selected at check out. We have all the postage and handling details available on our shipping page here. Once your order is shipped you will receive a confirmation email from us which will include your AusPost tracking number.
You can track the progress of your order at the AusPost website by entering your tracking number. If you are unable to locate your consignment number, or if you have any questions about your shipped order please Contact Us and our Customer Service team will assist you with your enquiry.
Do you have express shipping?
Most definitely, You will have the ability to select the shipping type at checkout.
Are your products made in a factory, What are the conditions like?
No, our products are made in an ISO certified laboratory in Korea. This means our products are made to the highest quality in a professional and clean environment.
I didn't receive my products, What do i do?
Not to worry, send us an email with your order number and tracking ID to: info@krxaesthetics.com.au
What if an item is out of stock?
You will receive an email that the item/s you have ordered are currently out of stock, your order will be prioritised so as soon as the items are back in stock you will receive them first!
Can I change or cancel my order once I've placed it?
If you wish to change anything in your order please send an email to info@krxaesthetics.com.au with your order details and information about the request. Doing this as quickly as possible will give us a greater chance of fixing the order before it’s sent.
If, however, the order has already been shipped then we can’t help unfortunately. But have a look at the returns or refunds section of the FAQ for more help.